Return & Refund Policy

Return & Refund Policy

Last updated: 2026

At Molluba, we strive to ensure our customers are fully satisfied with their purchase. If you are not completely happy, we’re here to help.

1. Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it
  • The item must be in its original packaging
  • Proof of purchase (order confirmation or receipt) is required

To initiate a return, please contact us at:
📧 contact@molluba.com

2. Return Process

Once your return request is approved:

  • You will receive instructions on how to return your item
  • Customers are responsible for return shipping costs unless the item is defective or incorrect

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

3. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund
  • If approved, your refund will be processed to your original payment method within 5 to 10 business days

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Perishable goods
  • Personal care items (for hygiene reasons)
  • Items marked as “Final Sale”

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the item

We will offer a replacement or a full refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company (processing times may vary)
  • Contact your bank

If you still have not received your refund, please contact us at:
📧 contact@molluba.com

7. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
📧 contact@molluba.com

8. Contact Information

Business Name: Molluba
Company: Zenberry
Address: 23 Capworth Street, London, E10 5DD, United Kingdom
📧 contact@molluba.com