Shipping Policy
Shipping Policy
Last updated: 2026
At Molluba, we are committed to delivering your orders in a timely and reliable manner.
1. Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Times
Estimated delivery times vary depending on your location:
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly indicated on our website.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this number to track your package in real time.
5. Customs, Duties, and Taxes
For international orders, customs duties and taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
6. Delays
While we do our best to ensure timely delivery, Molluba is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping addresses
7. Incorrect Address
Please ensure that your shipping details are correct at checkout.
If an incorrect address is provided and the order has already been shipped, we cannot guarantee successful delivery or refund.
8. Lost or Stolen Packages
If your package is lost or marked as delivered but not received:
- Please contact the carrier first
- Then contact us at contact@molluba.com
We will assist you in resolving the issue where possible.
9. Contact Information
Business Name: Molluba
Company: Zenberry
Address: 23 Capworth Street, London, E10 5DD, United Kingdom
📧 contact@molluba.com